AI agents are rapidly emerging as one of the most powerful tools for automating HR workflows, from recruitment & onboarding ...

Employee Self Service (ESS) is transforming HR operations in India, offering employees autonomy in managing routine tasks like viewing payslips and applying for leave. It supports hybrid work models ...

SAN FRANCISCO, Dec. 18, 2025 /PRNewswire/ -- Today, Zendesk announced its acquisition of Unleash, an AI-powered enterprise search platform designed to connect knowledge across systems for smarter ...

Now more than ever, state and local government agencies need ways to streamline processes and improve operations. Fortunately, many jurisdictions already use provenIT Service Management (ITSM) ...

What matters most to modern customers? Convenience and efficiency. Instead of waiting to get answers or working through cumbersome phone systems, customers want self-service options to quickly find ...

Before the Industrial Revolution, work wasn’t just a job. At family-owned farms and local businesses, employees intimately understood both their customers and the business’s health. Everyone had a ...